Request & consulting

1

Device

Damit wir wissen, worum es geht.

GerätegruppeManufacturer (optional for special requests)Model (optional for special requests)

2

Problem & Wunsch

Short and specific is enough.

Gewünschte LeistungTeilewunschFault description / consulting request

Images (optional)

Up to 3 images, maximum 5 MB each and 12 MB total. JPEG, PNG and WebP are allowed. Please do not upload photos containing unnecessary personal data or access credentials.

This may be an insurance case.

3

Contact

For questions and shipping or handover information.

NameCompany / organization (optional)EmailPhone (optional)PLZ (optional)Shipping / handover (optional)

What happens next

We review your inquiry and, if provided, the images.
You will receive the next steps as well as shipping or handover information by email.
Only then do you ship or hand over your device.
If the scope or price changes, we will ask before carrying out additional work.

How consulting works

We review your topic and requirements.
You receive a reply by email or, for phone/video, to arrange an appointment.
Consulting takes place by email, phone or video call, depending on your preference.
For remote assessments, we clearly state when a physical device inspection is needed for a reliable diagnosis.

How can we help?

Device

Problem & Wunsch

Contact

What happens next

How consulting works