Report the damage
Provide the device, model, damage and any insurer requirements in the request.
Insurance & original parts
Repair estimate & documentation for insurance claims.
When device or accidental damage is handled through insurance, traceable information on the device, damage, repair items and replacement parts can help. ReparARTur can prepare these documents for the specific repair case.
What we can prepare
Documentation for your insurance claim
Kostenvoranschlagwith traceable repair items for the specific damage
Fault descriptionbased on the known damage or findings from inspection
Parts specificatione.g. original or compatible replacement part where clearly identifiable
Device referencemodel and, where required for the case, serial number or IMEI
Invoicewith traceable repair items after the service is completed
Ablauf
Clarify documentation first, then repair.
Assessment
Depending on the damage, information and images may be sufficient, or the device may need to be sent in for technical inspection.
Kostenvoranschlag
Repair items, parts options and expected costs are summarized transparently.
Approval & repair
If approval is required, it should be obtained before repair. Additional work is only carried out after consultation.
When a device inspection may be required
For visible standard defects, an initial assessment may sometimes be possible from the model, fault description and photos. For unclear faults, liquid or consequential damage, multiple affected components or when the insurer requires a technical diagnosis, mail-in inspection may be necessary. The price of an estimate depends on the actual inspection effort.
Important for insurance
ReparARTur does not decide coverage, approval or reimbursement. Whether costs are covered, and to what extent, depends on the insurance contract and the insurer's decision. If your insurer requires specific documents or prior approval, this should be clarified before repair begins.
Typical requests
For device and accidental damage involving repair.
Smartphone & tablet
For example, display, rear cover, battery or other model-dependent damage where repair and parts can be calculated transparently.
Laptop, console & controller
For example, modular faults, damaged components or clearly defined repair items after technical inspection.
Original parts
When original parts are explicitly requested or required.
Original parts can be considered depending on manufacturer, model, repair type, sourcing route and availability. The intended parts option is defined transparently before the order. If an original part is unavailable or not economically sensible, equivalence is not claimed broadly; the alternative is clearly identified.
FAQ
Questions about repair estimates and insurance
Can I get a repair estimate before the repair?
Yes. If your insurer requires an estimate, it can be requested specifically. Whether the device must be sent in depends on the damage and inspection effort required.
Does the repair estimate guarantee that insurance will pay?
No. ReparARTur documents the repair case but does not decide insurance coverage or reimbursement. Approval lies with the respective insurer.
Can original parts be listed in the repair estimate?
If a suitable original-parts sourcing route exists and the specific part is available, that parts option can be listed accordingly. Availability and price are checked for the specific case.
What should I ask my insurer in advance?
It is useful to clarify whether approval is required before repair, what information the estimate must contain, and whether there are specific parts or documentation requirements.