Send request
Describe the device, model and fault. This is not yet a repair order.
Shipping & handover
Request first. Then ship or hand over.
Please do not send your device without notice or arrive without an appointment. After your request, we will determine whether shipping or a personal handover in the region is the better option.
Rückmeldung abwarten
We check whether the repair is generally suitable and coordinate shipping or personal handover with you.
Ship or hand over
For shipping, pack the device securely against impact and use tracked delivery where possible. In the region, personal handover is also possible by appointment.
Arrival & diagnosis
After arrival, the condition is checked. You can later track progress using your repair ID.
Approval & repair
If price or scope differs from the request, we will consult you first. No additional work without approval.
Functional check & return
After completion, the device is checked and returned by insured shipping or collected in person by arrangement.
Before shipping or handover: Create a backup if possible. Do not send passwords or unlock codes unless specifically requested. Remove the SIM card from smartphones. Only include accessories needed for diagnosis.
Battery damaged or swollen? Please do not send devices with a swollen, visibly damaged, leaking or unusually hot lithium battery by normal mail or parcel service. Send a request first so we can arrange a suitable approach.
Nürnberg · Fürth · Erlangen · Umgebung
Personal handover in the region.
Nach vorheriger Terminabsprache sind persönliche Abgabe, spätere Abholung oder eine Übergabe an einem vereinbarten Ort möglich. Es gibt keine unangekündigte Annahme.
Hinsanddurch Kunden oder persönliche Übergabe nach Vereinbarung
Rückgabeversichert ab 6,99 € oder persönliche Abholung nach Vereinbarung
Versandlabelcan be added later