Send request
Provide the device, fault, postcode and preferred handover method.
Local & regional
Shipping throughout Germany. Personal handover in the region.
Around Nuremberg, Fürth and Erlangen, you can also hand over your device in person by prior arrangement and collect it again after repair. Handover at an agreed location is also possible.
No unannounced drop-offs and no public retail location. Place and appointment are confirmed in advance.
ShippingAvailable nationwide after a prior request.
Personal drop-offIn the region by appointment.
CollectionIn person after completion or by return shipping.
Handover locationA suitable location can be agreed individually.
Regional handover area
Nuremberg, Fürth, Erlangen and the surrounding districts.
Core cities
NürnbergFürthErlangenSchwabach
Surrounding districts
Fürth DistrictErlangen-Höchstadt DistrictNürnberger Land DistrictRoth DistrictForchheim DistrictNeustadt a.d. Aisch-Bad Windsheim DistrictAnsbach DistrictNeumarkt i.d.OPf. District
Outside this list?Other places in the metropolitan region may also work depending on route and timing. Simply provide your postcode in the request. We will then clarify whether personal handover makes sense or shipping remains the better option.
So funktioniert es
Appointment instead of unannounced drop-off.
Agree the location
We confirm whether shipping, personal drop-off or an agreed handover location is suitable.
Hand over device
Erst nach Bestätigung versenden oder zum vereinbarten Termin übergeben.
Arrange return
After completion, by insured return shipping or personal collection.
Is your location in the region?
Provide your postcode and preferred handover method. We will coordinate the best option with you.